Thursday, June 30, 2011

Happy Doctors' Day


( Dr.Bidhan Chandra Roy)

Today, the 1st of July, is Doctors’ Day, a day which is celebrated with a lot of enthusiasm among the healthcare community in India. It is the birth anniversary of Dr. Bidhan Chandra Roy, the eminent physician and statesman from West Bengal, who was instrumental in the growth of both Medicine and social and economic development . Dr.Roy was the Chief Minister of his state from 1948 -1962, and was awarded the nation’s highest civilian honour, the Bharat Ratna, in 1961.

Doctors, along with Nurses and other healthcare workers, are the primary dispensers of healing. Medicine and healing have been around for ages, probably one of the world’s oldest professions. Starting with the ancient Indians, Egyptians, Persians, Chinese, Romans, Greek and the Arabs, with their own systems of therapy, Medicine evolved as a heterogeneous branch where the physician’s role was to heal and comfort. However, healthcare has evolved radically since then, and the breathtaking developments of the last two centuries have brought transformed modern day healthcare, probably unrecognizably. Diseases such as Small Pox, which were scourges, have been eradicated. New technology, medicines and modes of delivery have transformed healthcare.

At the same time, it is being increasingly acknowledged that the progress has been far from uniform and unequivocal. The key issues of healthcare facing us today are:
  1. Access
  2. Affordability
  3. Quality

In short, healthcare has to be available to all, affordable to all and of a quality which benefits the healthcare service seeker.As we all know, these are precisely the issues that healthcare stakeholders across the world are working on, and it is in solving these paradigms that the challenge of modern-day healthcare lies. The WHO adopted “Health for All” as its slogan many years back. It is time to fulfill that pledge.

How can this blog be useful for you and why should you spend your valuable time here? We believe it can be useful, because of the following reasons:
- While researching on healthcare-related issues, we have often found that knowledge resources are not always known/ accessible to all. A person working on Hospital-acquired infections or Facility Management, for example, may not know where to look for relevant information. Hence this forum, which would have broad-based knowledge resources at its disposal. We promise to keep this updated, and also responsive to your requirements. We also invite write-ups from healthcare professionals worldwide on diverse healthcare topics.
- At the same time, we want to provide a platform for healthcare professionals to know each other. Networking is very important in our professional lives, as we all know. We would use the discussions and the linked group in linked. in to connect healthcare professionals.

Knowledge is the nidus for awareness, awareness the catalyst for desire, desire the forerunner of action, and action the harbinger of change. It is with this hope that we dedicate this blog to the worldwide healthcare community. To quote Dr.Bidhan Chandra Roy, “We have the ability and if, with faith in our future, we exert ourselves with determination, nothing, I am sure, no obstacles, however formidable or insurmountable they may appear at present, can stop our progress... (if) all work unitedly, keeping our vision clear and with a firm grasp of our problems.”

Therefore, we invite you to come, collaborate, enrich us with your knowledge and wisdom, grow and help the healthcare community grow in the process. Let us join the dots that constitute the healthcare spectrum worldwide.

Wishing you a Happy Doctors’ Day once again.
Warmest regards
Dr. Abhimanyu Bishnu
(Head of Quality & Sr Mgr- Medical Operations & Quality,
Aditya Birla Memorial Hospital, Pune)
on behalf of Healthcare Excellence Group


Saturday, June 25, 2011

WHO guidelines for management of adverse events



No one wants adverse events in a hospital. The ideal hospital would be free of medication errors, hospital-acquired infections, patient falls, wrong surgery and free of all the complications of modern medicine.

However, the truth is that such a hospital does not exist.

The Joint Commission International statistics quote 5632 Sentinel Events (the highest level of adverse happening possible in a hospital- such as Patient Suicide, Wrong Side Surgery, Serious postoperative complications, Death due to delay in treatment, Permanent Adverse Events and the like) from Jan 1995- December 2008. Then there are other categories of adverse events such as near misses, serious adverse events etc.

The need to report these events and resolve the same by a systematic method,often using Root Cause Analysis, has been brought out in these draft guidelines by WHO on Adverse Events. The link is provided below:

WHO guidelines for management of adverse



The Gap still exists

- By Mr.Seemant Jauhari
   Chief Executive Officer, Apollo Hospitals Educational & Research Foundation (AHERF)
The pharmaceutical industry has traditionally been driven by demands from the U.S & EU markets and the emerging markets and diseases more prevalent in these regions have been given relatively scant attention.  For the past ten years many pharmaceutical companies have established low-cost research centers and also established corporate social responsibility programmes to address the neglected diseases prevalent locally. However, this has been a piecemeal approach and not a well integrated and cohesive initiative by an industry. Hence the gap between neglected diseases and its treatments still remain largely intact and overall a large section of the common man in emerging countries such as India and China still faces a huge challenge receiving affordable treatment for more prevalent diseases.
Changing Times
Almost 30% of the pharmaceutical industry’s value is accrued from the emerging markets in 2008 and their pharma markets are slated to grow by almost 14% YoY to 2013. (Source: Mckinsey). Clearly, the industry views these markets as key to their growth plans and the growing realization is that they need change their focus of R&D from just a low-cost R&D platform to R&D for understanding and treating diseases specific to these regions. Case in point being India, which is currently the global capital for diabetes and cardio-vascular disease.  There is hardly any focused research done so far to find answers to what makes Indians more pre-disposed to these diseases and if the related diagnostics and treatment needs customization to address this alarming situation. In addition to the pharmaceutical market growth in India and the government spend on healthcare  has also been increasing owing to the larger economic growth at over 8% YoY. The opportunity clearly exists for players to invest in R&D and more importantly the time is right. 
Need and opportunity mapping
On a high level, the foremost requirement is to identify the largest healthcare needs, the fastest growing healthcare concerns and the global needs which can be addressed by leveraging strengths prevalent in India.
For the first two areas, the industry needs to cohesively plan growing an establishment of R&D centers for specific diseases. These could be captive R&D centers or collaborative entities established with the help of local institutions/ corporate healthcare groups. So far in India, R&D has mostly been conducted out of Government sponsored institutions and sporadically across some medical universities/ hospitals. Off late corporate hospital chains and leading individual hospitals have also initiated quality research.
Collaboration: The solution lies somewhere in between wherein the pharmaceutical players, the Government which has access to the common man and the healthcare delivery entities partner to invest in discrete result-oriented research specific to prevalent and growing diseases. The mapping of disease to various stakeholders and to specific projects can potentially lead to specially created vehicles wherein:
-          Big pharma can fund and project manage the research projects towards discrete objectives, more cost effective and convenient medical solutions. Further, Universities should be made into a breeding ground for cutting edge research by associating with industry led research programs.
-          The hospital establishment can leverage on clinical strengths such as physicians, patients, clinical data and infrastructure to compliment and expedite the research activities from a clinical perspective e.g.: trials, tissues/bio-banks, stem cells etc.
-          The government
o   can contribute by facilitating and partially funding provision of the innovative medical solutions to the common man through a model wherein the needy are enrolled in the programme for research and can afford the benefits.
o   Further, it can facilitate VC/PE/ industry funding to universities conducting cutting edge research
Hence collaborations with specific intent will allow the stakeholders to unlock the revenue potential related to specific areas yet growing the overall R&D spend leading to innovative solutions.
Center-of-Competence Network: There are a disparate set of initiatives and establishments for research spread across multiple therapeutic segments. This involves distribution of financial, human and infrastructure resources and sub-optimal usage of such resources.  Should each area of specialization be identified as a center of competence and the several establishments under the specific area be consolidated into one network for the center of competence, we shall achieve optimizing the usage of the available resources. This will also result in a more focused approach towards R&D for specific areas and depending on the individual strengths of big pharma companies, each can partner with a center of competence whilst contributing with R&D investments leveraging on existing capabilities rather than re-inventing some. E.g.: A single center service at an affordable rate for high end genetic testing, molecular and genomic testing can enable a lot of researchers to approach such a center/network for pursuing research in such cutting edge areas.
 Incentivization: The Government and the industry can incentivize research in India through the following initiatives:
-          Government can explore increasing the discount on high end research equipment and more tax exemptions for research initiatives.
-          The industry can reward leading researchers and their projects based on an objective evaluation. Such projects can also be absorbed/ associated with larger projects ongoing within the private organizations
-          Researchers must be given a clear career path and flexibility to pursue research separately or jointly with clinical practice. Here hospitals can play a significant part in encouraging physicians to conduct research safely without having to worry for loss of income.
-          Government funding could also be explored for clinician driven research areas with the condition that it will be followed up by a research in another area important for public health. This will bridge the gap between need based research and clinician based research and creates a win-win situation.



International Linkages:
-          More Involvement of private sector in the global research proposals especially in population and epidemiological studies
-          Increasing the share of international funding secured by facilitating better knowledge management and sharing between the potential research organization, scientists, and clinicians. There are several international funding programs active however the research areas, the pre-requisites for such funding deter potential candidates.
                               
Positioning:
-           Promote special zones for healthcare related R&D  akin to SEZs/ STPI parks made for the software industry.
-          Planned, Sustained and comprehensive marketing campaign to the largest innovators and research entities across the world to outsource R&D to India to leverage on existing strengths e.g.: over 50% Cost savings, abundant talent, infrastructure, patients, data etc.

A multi-prong approach using a push and pull model to develop R&D in India in the healthcare domain is perhaps an imperative to involve all stakeholders and create a win-win situation for each. India needs to market its strengths vis-à-vis cost, talent, infrastructure, hospitals, generics (chemistry skills) etc to attract the largest and best research spenders. At the same time, India also needs to develop its own capabilities by enhancing the existing institutions and creating result oriented collaborations with research organizations across the globe. The knowledge and relationship management with various stakeholders will hold the key to consolidating this effort and increasing R&D investment on a sustainable basis.

Friday, June 24, 2011

Resources on engagement of physicians



Physicians are undoubtedly the cornerstone of a hospital. However, often the physicians  are at times the hardest to engage for  activities such as accreditation.

This white paper from the Institute of Healthcare Engagement dwells on the engagement of physicians for a shared quality agenda.


http://www.scribd.com/doc/58646157/IHIEngagingPhysiciansWhitePaper2007


Ten Strategies for Creating Healthcare Excellence

By - Dr HP Singh, Chief Strategy Officer-New initiatives, Max Healthcare, Delhi
        kanwal.hp@gmail.com
       

Strategy (Yukti) is a nature rule which creates all growth in the world & environment. We as humans have natural tendencies to use this principle with or without consciousness to make the best system.  How best one can use the nature rule for purpose of excellence in healthcare is the need of the times. 

Any strategy which works for excellence comes with Skill vs Will matrix. It works best when we have highest skill and highest will and this is key strategy for our subject excellence. For the purpose of Organizational, Care Delivery & Individual perspective following are the ten key links strategies.

1.      Customer Centered Care
Build a system and process of care delivery which has least botheration and highest gain for customer

2.      Connect with right people or employees
Recruit or connect with like minded people to enhance the mission and delivery of care

3.      Service Focus
Build Team and provide the right level of training for providing care and service recovery

4.      Evidence based Medicine
Promote a culture of evidence based medicine and adoption of best medical practices and evaluation of outcomes

5.      Safe environment
Construct the confidence in individual and customer for providing safe and secure environment

6.      Regulatory compliance
Align the best practices to International & local level of compliance  

7.      Optimum Infrastructure
Maintain optimum infrastructure to allow best process to cultivate and go green way

8.      Medical Governance
Create a structured & performance driven governance with enhanced roles and linkages

9.      Technology path
Connect end to end solution for electronic health records to provide the Health to community at large

10.  Innovation
New ideas testing & implementation in Care delivery, Cost optimization and Communication

Wednesday, June 15, 2011

Health for All



“In nothing do men more nearly approach the gods than in giving health to men.”  ~Cicero





To heal, is a doctor’s primary function. The earliest use of the term” doctor" in written English was in 1303, and the term applied to "doctors of the Church," meaning "learned men in the scriptures. It fundamentally meant that a physician’s role must be primarily to teach and disseminate knowledge.

The ancient Greeks, Romans, Indians, Egyptians, virtually every ancient civilization assigned a divine role to healing. Indeed, temples of the Gods were the first healing houses in Europe, and till the middle ages, healing places were attached to places of worship. So much has changed in the intervening years- Lister's contribution to antisepsis, Florence Nightangle's contribution to hygiene, Roentgen's discovery of Xrays, Morton's demonstration of anaesthesia, Fleming's discovery of penicillin, the discovery of new surgical techniques, and finally, in the later part of the last century, the breathtaking developments in technology, imaging, surgery including transplants, genetics and myriad other interrelated fields. Medicine today is an amalgamation of art and science.

Concomittantly, today's healthcare field has grown beyond the traditional 'doctor-patient' relationship, and has become entirely more complex. It involves medicine, technology, psychology, organizational dynamics, teamwork, economics and myriad other fields which merge into a polyglot. The physician is just a part of this polyglot which includes providers, payors, nurses, paramedical staff, engineers, lawyers, administrative staff, managers, technology providers, pharma providers, medical device providers and others, including the government ,policy makers and civil society!

Where does this leave us? With one fundamental premise- that we must synergize and capitalize upon our strengths to take healthcare truly into the new millennium. Dr.Atul Gawande in his commencement address at Harvard Medical School recently described the enormous complexity of healthcare and concluded that it is perhaps time for physicians to metamorphose from Cowboys (lone rangers) to Pit Crew (team players). That premise stands true for all of us in the healthcare field. To illustrate, the Great Ormond Street Hospital for Children in London applied the fundamentals used by F1 racing crews to bring about change in its postsurgical outcomes. It stands that healthcare must be open as an industry and learn from other fields. If the 20th Century ended with the halo of IT, there is no reason this Century cannot become the Century of the Healthcare industry. Projections say that healthcare has the potential to be one of the leading employment providers. What needs to be ensured are the three fundamentals of  quality, accessibility and affordability.

Coming to the purpose of this blog, it is to share knowledge on healthcare. Anything relevant on healthcare is welcome- medical developments, technology, the history of medicine, process improvement in healthcare, accreditation, project management, investments,  even grandma's good old medical remedies - anything that relates to this vast and vital field. The blog corresponds to the group "Healthcare Excellence" on linkedin and we would be launching on facebook too. We aim to provide a broad-based forum for knowledge –sharing and networking and promise that we will keep the contents of this blog in line with recent developments on healthcare. We would like to learn from you, so please feel free to post your views , comments, and suggestions.

Our email ID is:

Let us synergize and capitalize on our innate abilities.